Privacy Policy

Last Updated: January 2024

Introduction

Gleaming Bumper ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

We comply with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) and applicable state and territory privacy legislation.

Information We Collect

Personal Information

We may collect the following types of personal information:

• Name and contact details (email address, postal address)
• Property information relevant to our services
• Energy consumption data
• Payment and billing information
• Communication records and preferences

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Device information
• Pages visited and time spent on our site
• Referring website addresses
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect to:

• Provide and improve our energy services
• Process your enquiries and requests
• Communicate with you about our services
• Send you marketing communications (with your consent)
• Analyse website usage and improve user experience
• Comply with legal obligations
• Protect our rights and prevent fraud

Information Sharing and Disclosure

We may share your information with:

• Service providers who assist in our operations (installers, electricians)
• Energy retailers and grid operators as required
• Government bodies for rebate processing
• Professional advisors (accountants, lawyers)
• Law enforcement when required by law

We do not sell your personal information to third parties for marketing purposes.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Secure access controls and authentication
• Regular security assessments
• Staff training on data protection

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. When no longer required, we securely delete or anonymise your data.

Your Rights

Under Australian privacy law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Opt out of marketing communications
• Lodge a complaint with the Office of the Australian Information Commissioner

Cookies

Our website uses cookies to enhance your browsing experience. You can manage cookie preferences through your browser settings. For more information, please see our Cookies Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Gleaming Bumper
Level 14, 101 Collins Street
Melbourne VIC 3000
Email: [email protected]